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How
Do I Place an Order?
Placing
an order on MelvilleManor.com is easy. Just follow these
simple steps.
Finding
The Products You Want
By
using the menus on the left-hand side of the page, you
can browse MelvilleManor.com by product category. You
can also search for a specific item by using the "search"
box. To access more information about a product, click
on the image you will be taken to the item's product
detail page where you can view a larger image, e-mail
it to a friend and add it to your shopping bag.
How
Do I Use The Shopping Bag?
To
place a product in your shopping bag, select it, and
then click the "add to cart" button. Use the
"continue shopping" button to continue browsing,
or click "checkout" to complete your order.
Remember, by clicking the link in the upper right-hand
corner of your screen, you may view your shopping cart
at any time. This allows you to add, change or delete
items whenever you like. Please note: an e-mail address
is needed to place an order online. If you do not have
an e-mail address, you can place your order with one
of our Customer Service Representatives by calling toll
free in
the U.S. at 1-800-864-7675 or in Canada at 1-800-463-8388.
Purchasing
When
you're ready to complete your order, be sure to review
all of the items you've placed in your shopping bag.
If you decide that you don't want a particular product,
check "Remove." Once you have all the items
you wish to purchase, click the "CHECKOUT"
button.
Shipping
and Billing
Once
you've clicked "CHECKOUT," you'll need to
provide your billing and/or shipping information, (IMPORTANT:
billing address must be entered exactly as it appears
on your credit card statement), choose a shipping method,
and select your method of payment. We accept Visa, MasterCard,
American Express and Discover Card.
Review
and Place Your Order
Be
sure to review all of the information you provided,
and make any necessary changes before onfirming your
order. Once you place your order, you will see a confirmation
page with your confirmation number. We will also send
you a confirmation e-mail message.
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Do
I Pay Sales Tax?
US
shoppers pay no sales tax on products. Shoppers from
Canada will be charged GST and the appropriate provincial
sales tax.
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Credit
Card Payments
We
accept Visa, MasterCard, American Express and Discover
Card. In the event of a return, purchases made from
a credit card will only be refunded to the same card.
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Other
Payment Methods
MelvilleManor.com
wants to ensure customer satisfaction. If you are uncomfortable
using a credit card over the Internet, you can call
us toll-free in the U.S. at 1-800-864-7675 or in Canada
at 1-800-463-8388 to complete your order and receive
the same great service as placing your order online.
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Shipping
/ Delivery
All
prices are FOB our closest warehouse.
Because
of the nature of our merchandise, it is very hard to
precisely estimate shipping costs online. However, since
we have arranged for lowest shipping rates with various
carriers and forwarders, we make sure to use the lowest
cost carrier whatever your order.
To
receive your order, you must provide a complete and
valid mailing address. We are unable to ship to P.O.
boxes or APO addresses. All packages are signature required.
Most
orders ship out from Melville within 2-4 business days.
In the event your order cannot be shipped you will be
contacted immediately by email and informed the reason
for the delay. Your credit card will not be charged
until the merchandise has been shipped.
You
may also advise us of any special shipping requirements
or instructions during checkout.
If
you have any questions regarding shipping issues, please
feel free to contact us by phone or by email.
Availability
of item may delay shipping.
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Returns
/ Exchanges
How
Do I Return a Purchase?
Melville Manor
is dedicated to your full satisfaction. If for any reason
you are dissatisfied with your purchase, not only can
you return it within 30 days for a refund or an exchange
but we will even send you our own courriers to pick
up the returned merchandise.
Returned
items must be in unused condition. Melville Manor will not accept
a return of any item with scratches, marks, blemishes,
signs of wear on the product, the tags, or the case;
or signs of alterations.
Returned
items will be picked up by Melville Manor's courrier
service. Here is the simple process for returning an
item to Melville Manor Packaging:
• Contact our customer care team by either calling
toll-free in the U.S. at 1-800-864-7675
or in Canada at 1-800-463-8388 or e-mailing us
at info@Melville Manorpack.com to obtain further instructions
as to how to return your purchase.
•
Repack the product in its original packaging materials
•
If you have any questions, please don't hesitate to
contact a customer service representative by calling
toll-free in the U.S. at 1-800-864-7675
or in Canada at 1-800-463-8388.
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Damaged
Products
MelvilleManor.com
wants to ensure customer satisfaction. In the event
of receiving damaged merchandise, you must contact MelvilleManor.com.
The product must be returned with all its original documentation
and packaging (including price tag), along with a sales
receipt. Once we have received and verified the merchandise,
your new product will be shipped to you.
Return
address:
5555
Casgrain Street
Montreal, Quebec H2T 1Y1
Telephone: 514-278-8500
Toll Free: 1-800-463-8388
Toll Free Fax: 1-866-278-7496
Fax: 514-278-7496
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When
Can I Exchange a Purchase?
In
the case of damaged merchandise, Melvillemanor.com will
replace your purchase at once. The steps to follow are
the same as for returns.
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MelvilleManor.com
Guarantees Security
MelvilleManor.com
guarantees to its clients a safe and secure shopping
environment. MelvilleManor.com uses Secure Socket Layer
(SSL), state-of-the-art technology software to protect
your data and secure your transactions. If you choose
not to provide your credit card information through
your browser, a form can be printed out and faxed to
us at 514-844-8936. We also offer a toll free service
if you prefer to call us toll free in
the U.S. at 1-800-864-7675 or in Canada at 1-800-463-8388.
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Privacy
Policy
Your
privacy is the most important element for establishing
our long-term relationship with you. MelvilleManor.com
hopes that you will share information about yourself
so we can create a more unique and rewarding shopping
experience.
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Secure
Online Shopping
MelvilleManor.com
guarantees to its clients a safe and secure shopping
environment. MelvilleManor.com uses Secure Socket Layer
(SSL), state-of-the-art technology software to protect
your data and secure your transactions. If you choose
not to provide your credit card information through
your browser, a form can be printed out and faxed to
us at 514 844-8936. We also offer a toll free service
if you prefer to call us toll free in
the U.S. at 1-800-864-7675 or in Canada at 1-800-463-8388.
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Give
Us Your Feedback
Submit
Your Opinion to Help Us Enhance Your Shopping Experience
MelvilleManor.com
wants to hear from its customers, please email us all
questions or comments at info@MelvilleManor.com.
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Contact
us :
E-mail: info@MelvilleManor.com
UNITED
STATES:
20 Sand Park Rd.
Cedar Grove, NJ
07009
Telephone: 973-857-1999
Toll Free: 1-800-864-7675
Toll Free Fax: 1-800-864-7705
Fax: 973-857-1995
CANADA:
5555 Casgrain Street
Montreal, Quebec
H2T 1Y1
Telephone: 514-278-8500
Toll Free: 1-800-463-8388
Toll Free Fax: 1-866-278-7496
Fax: 514-278-7496
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Customer
Service :
MelvilleManor.com guarantees to its clients a safe and
secure shopping environment. MelvilleManor.com uses
Secure Socket Layer (SSL), state-of-the-art technology
software to protect your data and secure your transactions.
If you choose not to provide your credit card information
through your browser, a form can be printed out and
faxed to us. We also offer a toll free service if you
prefer to call us in the
U.S. at 1-800-864-7675 or in Canada at 1-800-463-8388..
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